Terms and Conditions

This website, found under the www.sugarplumdancewear.co.uk URL, is operated by Sugarplum Dancewear, & references to "we", "us" & "our" shall be deemed to be references to Sugarplum Dancewear. References to "you" & "your" shall be deemed to be references to person placing an order via this website.

Your use of this Website is governed by the Terms & Conditions set out below. By using any part of this Website, completing your customer registration with us and/ or placing an order on the Website you agree to be bound by the Terms & Conditions. Sugarplum Dancewear may revise these Terms & Conditions at any time by updating this posting. You should therefore check the Terms & Conditions periodically for changes.

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
A contract between the customer and Sugarplum Dancewear for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect your statutory rights.

Use of the website

Eligibility

To be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under English law you must:
register to use the website
be the holder of a valid debit / credit card, and be 18 years of age or older
You warrant that the personal information, which you are required to provide when you register as a customer, is true, accurate and current in all respects. If your personal information changes then please notify us immediately, by emailing us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You also agree to keep your password and account details confidential, and take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have reason to believe that your password has become known to someone else, or is likely to be used in a way unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be in accordance with the Privacy Policy.

You can cancel your registration with the website at any time by emailing us notice of cancellation.

Privacy Policy

Our data collection and storage is governed by the rules of the Data Protection Act 1998. Our mailing list and email list are for our exclusive use and we do not intend to pass these details on to other companies. By ordering online, you give us your consent to use your personal details for processing your order, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined below.

You will only receive promotional information from us if you opt in by ticking the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional email with the word "unsubscribe" in the subject line, or by emailing us. We will then make sure your personal information is deleted from our mailing list and databases in accordance with our administrative policies, (e.g. we may be required to retain your address details in relation to any credit card purchase for a period of not less than 6 months). If all (or substantially all) of our assets, which are used to operate our business are acquired by a third party, then your personal information may be transferred to that third party.

If you would like to check the details we hold about you please do not hesitate to contact us. We can provide you with a readable copy of the personal information which we keep about you within 30 working days, although we will require proof of your identity and any such request for personal information must be received by us in writing. We are entitled to levy a reasonable charge, (such charge shall not exceed £10) in order to provide this information to you. If you have a concern or query regarding our privacy policy please email us.

Payment

By providing us with details of the payment card and submitting the order you:
Confirm that the credit or debit card that is being used is yours. Authorise us to deduct from the payment card account the full price of the Goods and all other payments that may become due to us under the contract.
All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The deduction of monies from your payment card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order, we will credit your payment card with the amount previously deducted, or send you a cheque to the value of the personal cheque received.

Delivery and Returns

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. Time for delivery shall not be the essence of the contract.
An invoice will be sent out with every order.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. Sugarplum Dancewear does not accept any liability whatsoever for delayed delivery caused by a third party.
Delivery of the Goods shall be made to the address for delivery you provide on the order form. It is important that this address is accurate and that we have a contact telephone number. Certain parcels may require a signature on delivery. We cannot accept any liability for loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you.

You will assume all risk in the goods on delivery or, if you wrongfully fail to take delivery of the Goods, on tender of delivery of the Goods by us or our carrier. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to: exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business.

Our current delivery method is Royal Mail First Class. At our discretion, we may occasionally use alternative carriers or courier services.

Cost in the UK:
£2.95 for all orders under £75. All orders over £75 qualify for free postage and packaging. (Subject to change without notice)

We do not currently ship outside of the UK.

Sugarplum Dancewear is an English company, and therefore all of our prices are in £’s sterling. We accept online payment in a secure environment by credit card. All prices quoted on this website are accurate at the time of publication & are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT), at the current rate.
You place your order request for goods from the website by clicking on the confirm order button at the end of the online order process. You will be guided through the process of placing an order by a series of simple instructions on the website. Once you have placed your order, we will send you an email acknowledgement providing you with a reference number and the total value of your order that will be debited from your credit / debit card. This is not an order confirmation or order acceptance from Sugarplum Dancewear.

Orders are accepted at Sugarplum Dancewear’s sole discretion but are normally accepted if the goods requested are available, the order reflects the current pricing, the delivery address is within our delivery area, and the credit or debit card provided is authorised for the transaction.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation Procedure, our acceptance of your order and the completion of the contract between you and us will take place when we have despatched the goods ordered by you. To cancel your order after it has been despatched to you, you will need to follow the Returns Procedure.

If you need any information about your order(s), please contact Sugarplum Dancewear by email, at info@sugarplumdancewear.co.uk.

If we are unable to fulfill your order following our order acknowledgement we will contact you by email or telephone advising you of this.

If for any reason you would like to return your goods to us, we will be happy to provide a full refund or exchange. Simply return the goods to us, unused and in the original packaging, within 14 days of delivery, accompanied by the Despatch and Returns Form accompanying your order. On this form, you can indicate whether you would like an exchange or refund.
Please address items for return to: Sugarplum Dancewear, PO Box 62775, LONDON, SW12 2AQ.

If you are returning unwanted goods or goods for exchange (such as for a different size), you will be responsible for the postage costs of returning the goods and remain responsible for such goods until we receive them.

Sugarplum Dancewear will only refund postage costs on return of faulty goods, or in the instance of an error on our part. Please note that for hygiene reasons socks and tights are non-returnable unless faulty.

Please ensure that all shoes are tried on a clean surface, as we cannot accept returned shoes that appear worn, or are not in a saleable condition.

We aim to process exchanges within 2 working days of receipt of goods. We aim to complete any refunds within 10 days of the goods being returned to us.

As Sugarplum Dancewear is an English company, all our return policies are according to English law.

Your right to cancel

You may normally cancel your order, (once accepted by us), for any reason up to the point of despatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 10 days. Please inform us in writing, either by letter or email, if you wish to cancel.

Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time when the relevant information was entered onto the system. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Any typographical, clerical or other error or omission on any page of this Website, or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

The price of the goods shall be the price set out on the relevant page of this Website. This price is inclusive of any applicable value added tax but exclusive of delivery and packaging charges as set out on the order form.
We reserve the right to change the prices set out on this website at any time. If the price of the goods changes between the date you place your order and the date the order is despatched, we will let you know and ask you to confirm by email that the new price is acceptable. You will have the option to cancel the order, if you are not happy.

Disclaimer & Limitations of Liability

Sugarplum Dancewear does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Sugarplum Dancewear nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, (whether on the part of Sugarplum Dancewear or any of its members, agents, directors, employees or otherwise), for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses, or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products, of their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Sugarplum Dancewear and any other associated company of Sugarplum Dancewear as if references to Sugarplum Dancewear included references to each such associated company.

While Sugarplum Dancewear uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sugarplum Dancewear will not be responsible for any errors or omissions or for the results arising from the use of such information. While Sugarplum Dancewear takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

This website contains links to other websites. Sugarplum Dancewear is not responsible for the privacy practices or content of such websites. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Sugarplum Dancewear.

The entire liability of Sugarplum Dancewear under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Sugarplum Dancewear will not be liable to you or be deemed to be in breach of these terms & conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Sugarplum Dancewear may assign or transfer any of its rights or subcontract any of its obligations under these terms & conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms & conditions except with the specific written permission of Sugarplum Dancewear.

No person who is a party to these terms & conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright

We grant you a limited license to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us.

All content included on the website, such as text, graphics, logos and images belong to us and are protected by United Kingdom & International copyright laws. Any infringement of these laws will be pursued vigorously.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link that in our sole opinion is inappropriate or controversial.

Our Details

Sugarplum Dancewear, PO Box 62775, London,
SW12 2AQ.
Website: www.sugarplumdancewear.co.uk
Email: info@sugarplumdancewear.co.uk

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