Delivery and Returns

Delivery

Please allow 3-5 working days for your order to arrive. (Working days are Monday – Friday, excluding Bank holidays)

In most instances, orders are despatched by the next working day, but may take longer at peak times during September and the start of each term.

Our delivery method is Royal Mail First Class post.

At our discretion, we may occasionally use alternative carriers.

Postage and Packaging costs:

In the UK:

£2.95 for all orders under £75. All orders over £75 qualify for free postage and packaging. (Subject to change without notice)

We do not currently ship outside of the UK.

If you need any information about your order(s), please contact Sugarplum Dancewear by email at info@sugarplumdancewear.co.uk

If we are unable to fulfill your order following our order acknowledgement we will contact you advising you of this.

Returns

We want you to be completely happy with your Sugarplum Dancewear purchase.

If for any reason you would like to return your goods to us, we will be happy to provide a full refund or exchange.

Simply return the goods to us, unused and in the manufacturer’s packaging, within 14 days of delivery, accompanied by the Despatch and Returns Form accompanying your order. On this form, you can indicate whether you would like an exchange or refund.

Please use the returns label provided to return items to: Sugarplum Dancewear, PO Box 62775, LONDON, SW12 2AQ.

If you are returning unwanted goods or goods for exchange (such as for a different size), you will be responsible for the postage costs of returning the goods and remain responsible for such goods until we receive them. Sugarplum Dancewear will only refund postage costs on return of faulty goods, or in the instance of an error on our part.

Please note that for hygiene reasons, socks and tights are non-returnable unless faulty. Please ensure that all shoes are tried on a clean surface, as we cannot accept returned shoes that appear worn, or are not in a saleable condition.

We aim to process exchanges within 2 working days of receipt of goods. We aim to complete any refunds within 10 days of the goods being returned to us.

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